1) What time do you deliver and pick up at resorts, hotels, residences, and Airbnbs?
At Disney resorts, we deliver between 8 AM–2 PM because items cannot be left without your presence. For other hotels and Airbnbs, delivery times are more flexible because we can often leave the items for you. Airport delivery and pickup times vary based on your flight schedule. For same-day orders, please text, email, or call us.​

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2) How do airport deliveries and pickups work?
For deliveries, we meet you curbside outside baggage claim. For pickups, we meet you curbside at your departure terminal about 2 hours before your flight. Our driver waits in the airport cell phone lot, so please call us when you arrive at baggage claim. We deliver to Orlando International Airport (MCO) only; we do not currently deliver to Orlando Sanford International Airport (SFB).

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3) Can you deliver baby gear to the rental car area at Orlando Airport (MCO)?
No. We are not permitted to enter the car rental area. If your luggage and car seats are too difficult to take downstairs, one adult can pick up the rental car and drive back to baggage claim to pick up the other passengers, luggage, and car seats.

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4) Is delivery and pickup free for baby gear rentals in Orlando?

Orders of $60 or more include free delivery and pickup when your location is within 8 miles of Walt Disney World or within 3 miles of Universal Orlando or SeaWorld. Orlando International Airport (MCO) delivery and pickup are free for orders of $100 or more. Otherwise, a $35 delivery and pickup fee applies.

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5)  What is your cancellation and refund policy?

Cancel at least 7 days before your delivery date to receive a full refund, minus a 7% credit card and processing fee. Cancellations made 2–6 days before delivery receive a 50% refund. No refunds are available after delivery has been completed. If you reschedule for a future date, however, we will apply 100% of your payment as credit toward the rescheduled rental.​

 

6) How do you clean and sanitize your baby gear rentals?

All of our rental equipment is thoroughly cleaned and sanitized after every use. We use Arm & Hammer Sensitive Skin detergent and Downy Free & Gentle fabric softener on washable fabrics and disinfect appropriate hard surfaces between rentals.

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